Reptile IT Service (“Reptile IT Service,” “we,” “our,” “us”) values customer satisfaction and is committed to delivering high-quality IT services, including website development, software/application development, and related services. This Refund Policy outlines the conditions under which Reptile IT Service offers refunds for its services.
By using our services, you agree to this Refund Policy. If you do not agree, please do not use our services.
“Reptile IT Service” refers to Carecone Technologies Private Limited, a company registered in India, having its office at: Unit No. 265, 2nd Floor, Aggarwal City Plaza, Plot No. 17, Mangalam Place, Sector 3, Rohini, New Delhi 110085.
1. COVERAGE & SCOPE
This Refund Policy applies to:
• Services provided directly by Reptile IT Service.
• Web development, software development, and IT consulting projects.
• Subscription-based services and one-time custom software solutions.
This policy does not apply to services provided by third-party vendors, or any external entities not owned or directly controlled by Reptile IT Service.
2. GENERAL REFUND POLICY
Reptile IT Service does not generally offer refunds once work has commenced. However, we offer refunds under the following conditions:
2.1. Before Project Initiation
• Full Refund if the refund request is made before project initiation and no work has been done.
• Refunds will be processed minus any payment gateway or processing charges.
2.2. After Project Initiation (Work in Progress)
• Partial Refund if work has started but is incomplete.
• The refund amount will be calculated based on the work completed at the time of the request.
• If more than 50% of the project has been completed, no refund will be issued.
2.3. After Project Completion / Delivery
• No Refund is issued once a project has been completed, delivered, and approved by the client.
• If a client is dissatisfied, we provide modifications and revisions as per the agreed contract terms.
3. NON-REFUNDABLE SERVICES
The following services are non-refundable under any circumstances:
1. Domain Registration & Hosting Fees (These are third-party costs and non-refundable once registered from Reptile).
2. Third-Party Software, Plugins, and Licenses purchased on behalf of the client.
3. SEO, Digital Marketing, and Paid Advertising Services (Due to ongoing work and expenses incurred).
4. Customized Software Development (Bespoke software solutions involve extensive planning and are non-refundable).
5. Subscription-Based Services (Once the subscription period begins, it is non-refundable).
6. Urgent or Express Development Services (Fees for expedited work will not be refunded).
7. Consultation Fees (Paid consultation services are non-refundable).
4. CUSTOMER SATISFACTION POLICY
Reptile IT Service prioritizes customer satisfaction and strives to resolve all issues before considering a refund. If a customer is dissatisfied:
1. We will work with you to fix any issues and revise the project as per the agreed terms.
2. If a resolution is not possible, a refund may be considered on a case-by-case basis.
5. REFUND REQUEST PROCESS
To request a refund, follow these steps:
1. Submit a written request via email to info@Reptileitservice.com with the subject:
“Refund Request – [Your Order/Invoice Number]”.
2. Include the following details:
• Full Name
• Order/Invoice Number
• Date of Purchase
• Reason for Refund Request
• Supporting Documents (if applicable)
3. Processing Time:
• Refund requests are processed within 14 business days.
• Approved refunds are issued within 7-10 business days via the original payment method.
6. PAYMENT DISPUTES & CHARGEBACKS
• Clients are advised to contact Reptile IT Service first before filing a payment dispute with their bank or payment provider.
• If a chargeback is initiated without prior communication, Reptile IT Service reserves the right to suspend all services immediately and take legal action to recover the disputed amount.
7. EXCEPTIONAL CASES
Reptile IT Service reserves the right to review refund requests on a case-by-case basis for exceptional circumstances, such as:
• Duplicate Transactions (If the same service was accidentally purchased twice).
• Technical Issues on Our End (If we are unable to complete the project due to unforeseen circumstances).
• Breach of Service Agreement by Reptile IT Service (If we fail to deliver services as per the contract).
8. MODIFICATION OF REFUND POLICY
Reptile IT Service reserves the right to modify this Refund Policy at any time without prior notice. Changes will be updated on our website and take effect immediately.
9. CONTACT INFORMATION
For any refund-related inquiries, please contact:
Reptile IT Service
Unit No. 265, 2nd Floor, Aggarwal City Plaza,
Plot No. 17, Mangalam Place, Sector 3,
Rohini, New Delhi 110085, India
All General Support: info@reptileitservice.com
By using Reptile IT Service ’s services, you acknowledge and agree to this Refund Policy.