Reptile IT Service (“Reptile IT Service,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of users who visit our website and use our services, including website development, software development, and application solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
“Reptile IT Service” refers to Carecone Technologies Private Limited, a company registered in India, having its office at: Unit No. 265, 2nd Floor, Aggarwal City Plaza, Plot No. 17, Mangalam Place, Sector 3, Rohini, New Delhi 110085.
By accessing or using our website https://www.reptileitservice.com (“Website”) or our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.
1. INFORMATION WE COLLECT
We may collect the following categories of personal and non-personal data:
1.1 Personal Data (Personally Identifiable Information – PII)
We collect personal information when you:
• Contact us through our website, email, or phone.
• Request a quote or inquire about our services.
• Engage with our services for website or software development.
• Subscribe to newsletters or marketing communications.
This may include:
• Full Name
• Email Address
• Phone Number
• Company Name & Business Details
• Billing & Payment Information (processed securely via third-party payment processors)
• Any other information voluntarily provided
1.2 Technical Data (Collected Automatically)
When you visit our Website, our servers may collect:
• IP Address
• Browser Type & Version
• Device Information (OS, screen resolution, etc.)
• Referring Website & Pages Visited
• Time & Date of Access
• Cookies and Tracking Technologies (see Section 6)
1.3 Project & Service-Related Data
For service fulfilment, we may collect:
• Website content, designs, and media shared for development purposes
• Software application data necessary for development and maintenance
• User preferences related to website and application functions
2. HOW WE USE YOUR INFORMATION
We process the collected data to:
• Provide & improve IT services (website/software development, maintenance).
• Manage customer accounts & provide support.
• Enhance user experience & customize interactions.
• Analyse trends & measure website traffic.
• Send updates, newsletters, and promotional materials (only with consent).
• Comply with legal obligations (e.g., tax, security, fraud prevention).
We will never use your data for unlawful activities or share it without your consent unless required by law.
3. DATA SHARING & THIRD-PARTY DISCLOSURE
We do not sell, trade, or rent personal information. However, we may share data with:
• Service Providers & Partners: For hosting, payment processing, analytics, and support.
• Legal Authorities: If required by law, regulation, or legal process.
• Business Transfers: In case of a merger, acquisition, or company restructuring.
All third parties processing data on our behalf are contractually bound to data protection obligations.
4. DATA SECURITY
We implement industry-standard security measures to prevent unauthorized access, loss, misuse, or alteration of your data, including:
• Encryption (SSL/TLS for data transmission).
• Access Control (limiting access to authorized personnel only).
• Regular Security Audits and software updates.
Despite these measures, no system is 100% secure. Users are encouraged to safeguard their own credentials and avoid sharing sensitive information.
5. COOKIES & TRACKING TECHNOLOGIES
We use cookies and tracking technologies to improve website performance and user experience.
5.1 Types of Cookies Used
• Essential Cookies: Required for core functionality (e.g., security, authentication).
• Analytics Cookies: To analyze traffic and improve services (Google Analytics, etc.).
• Marketing Cookies: Used for advertising and retargeting campaigns.
5.2 Managing Cookies
Users can disable or delete cookies via browser settings. However, some website functionalities may be affected.
6. DATA RETENTION
We retain personal data only as long as necessary to fulfil business purposes or legal obligations. Retention periods:
• Business inquiries: Up to 12 months.
• Project data: Up to 5 years (unless agreed otherwise).
• Billing & financial records: Retained as per applicable tax laws.
Upon request, we delete or anonymize data unless retention is legally required.
7. USER RIGHTS
Users have the right to:
• Access their personal data (Right to Access).
• Request corrections to inaccurate data (Right to Rectification).
• Request deletion of personal data (Right to Erasure).
• Object to data processing (Right to Object).
• Request data transfer (Right to Data Portability).
To exercise your rights, contact us at info@reptileitservice.com.
8. INTERNATIONAL DATA TRANSFERS
If you are located outside India, your information may be transferred to servers located in India, the United States, or the European Union. By using our services, you consent to such transfers.
For EEA residents, we use Standard Contractual Clauses (SCCs) to ensure data protection in accordance with GDPR.
9. THIRD-PARTY LINKS
Our website may contain links to third-party services. Reptile IT Service is not responsible for the privacy practices of third-party websites. Users are encouraged to review their privacy policies.
10. CHILDREN’S PRIVACY
Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If we become aware of such data, it will be deleted immediately.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date. Users are encouraged to review this policy regularly.
Your continued use of our services constitutes acceptance of the updated Privacy Policy.
12. CONTACT INFORMATION
For any privacy-related inquiries, please contact:
Reptile IT Service
Registered Office: Unit No. 265, 2nd Floor, Aggarwal City Plaza, Plot No. 17, Mangalam Place, Sector 3, Rohini, New Delhi 110085
Email: info@reptileitservice.com
Acknowledgment & Consent
By using our Website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data in accordance with this policy.